For most retailers, the EMV liability shift occurred in 2015. This reason code is not supposed to be used for contactless payments, digital wallet payments, or charges that qualify for the “No PIN” program. EMV Liability Shift Non-Counterfeit Fraud : 11. Some card networks will include “transaction modifiers” with the reason code. This gives them more of an incentive to keep their customers happy, which means they usually side with cardholders during a dispute. Visa groups its chargeback codes into four main categories—fraud, authorization, processing errors, and customer disputes. Signatures and IDs can be forged, and a cardholder’s ZIP code is often easy to guess. 10. Visa Chargeback Code Condition 10. S. 4: Other Fraud — Card Absent Environment: 10. , August 2, 2016 – With the U. 3 No Authorization. Visa's Reason Code 62, MasterCard's Reason Code 4870/4871 are new and only related to EMV, so. Other Fraud — Card Present Environment. Use standard authorization criteria with Issuer - not eligible for chargebacks: 1: CAVV failed verification (authentication) - Issuer approves authorization:. Visa also overhauled its system of chargeback reason codes. Other Fraud—Card Absent Environment. American Express Chargebacks / Disputes. No. Q. However, when a reason code is used there is generally a surge in consumer retrieval. Chargeback Reason Codes Visa. Get Reasoning Cipher Cheat Shelf. The use of with EMV. 2: EMV Liability Shift Non-Counterfeit Fraud Visa Chargeback Code. 4853 Cardholder Dispute. EMV fraud prevention technology is a product of EMVCo. If you haven’t upgraded to EMV-compliant terminals and a counterfeit card is used fraudulently, first you must refund the charges to the. The merchant should: Only use EMV-compliant terminals. transactions with a CPD before 1 October 2017. Most commonly the payer is a consumer. They are provided to the. Code 4812 was used for transactions processed against invalid. Examples of compelling evidence that you may submit in response to a chargeback with this reason code include: A copy of the authorization request that proves you processed a valid chip card transaction with a PIN entry. 2 – Declined Authorization. Acquirer Use of Message Reason Code 7623. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. When a bank files a chargeback, they attach a numeric code called a chargeback reason code to the case. “The fact that the U. Code. As the technology is advancing, payment options such as virtual cards, EMV, and. The major card networks (Visa, Mastercard, Discover, and American Express) established these codes to clearly identify the reason a chargeback was requested. Excessive – allows 1,000 chargebacks and a 1. There is a 15-day waiting period for chargebacks on items that were returned but not refunded. But what you really need to know is that what’s happening isn’t actually a rise in chargebacks. 1 Card Recovery Bulletin or Exception File. American Express Chargebacks / Disputes. 10/21/14 Updated Chargeback Time Frames: Added Reason Code 05; Addendum Reason Code PM; Changed TF time frame from 120 days to 540 days. Since the chargeback process can be costly and time consuming, merchants should consider it an important priority. This reason code covers chargebacks related to the EMV liability shift, which leaves merchants liable for fraudulent transactions in which the card had an EMV chip, but the merchant processed the transaction without using it. 4846 — Incorrect Currency Code. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. It is likely that card “shimmers,” or EMV skimmers, were involved in most of these reported scams. With that said, you still need to understand the reason codes with any chargebacks from Amex. Since October 1, 2015, merchants accepting card present (CP) transactions that are not equipped with an EMV card reader. Chargeback Reason Keys over Network - 2023 Tour. To Visa chargeback reason codes user underwent one large overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. October 15th of 2021 marked the six-year anniversary of EMV implementation in the US, as well as the fraud liability shift which encouraged it. Category 10: Fraud. 4 In connection with the migration to EMV in the U. Chargeback Reason Codes List for Visa. Each of the major card networks—American Express, Discover, MasterCard, and Visa—has its own specific. There are also third-party tools available to conduct advanced analysis. Contactless payment fraud can refer to any attempt to gain cardholder account. migration to EMV chip payments and accompanying fraud liability shifts, new types of chargeback reason codes have been. Attacks were up nearly 700% in just the first half of 2022. But there are conditions under reason code 85 (Travel and entertainment transactions), where the. 2 – EMV Liability Shift Non-Counterfeit Fraud. The new codes, which can be found in our reason code guide, start with a two-digit number indicating which of Visa's four dispute categories it falls into: 10 — Fraud; 11 — Authorization; 12 — Processing Errors; 13 — Consumer Disputes; The Visa Claims Resolution dispute process supporting documentation in first chargebacks for chargeback reason code 4863 (Cardholder Does Not Recognize). 3: Other Fraud — Card Present Environment: 10. Following that, merchants have 30-45 days to respond to the chargeback, again depending on network and reason code. 4 Other Fraud – Card Absent Environment 93(1) 10. When the chargeback procedure is used legitimately, chargeback reason codes correspond most of the time to the underlying reality, based on the evidence provided by the cardholder and the cardholder’s bank’s analysis. | The Right to Reason Codes. 10. until 1 October 2017. Issuers will not have the ability to submit lost/stolen fraud chargebacks for chip-on-chip (contact or contactless) AFD transactions. ”. Discover Chargeback Reason Codes Explained. S. Time Limit (Issuer/Cardholder) 120 days recommended. RuPay Card holder Dispute Chargeback Reason Codes: 1) Retrieval Request Reasons and Reason Codes A dispute or chargeback retrieval request is a request from a cardholder to the card issuer for a copy of the original transaction receipt. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 4808 – Authorization-Related Chargeback. EMV service code must be 2XX or 6XX – if a value of 1XX has been authorized then this chargeback code could not be applied as the issuer has authorized a magnetic stripe transaction. A CVV2 code is a 3-digit code located on the back of a Visa credit, debit, or prepaid card. Chargeback reason code 10. 4870: EMV Liability Shift. Even though these codes are not detailed enough, they are crucial when it comes to successfully preventing and fighting chargebacks. However, it may also have. Which fraud reason codes will be included in EMV Liability Shift? How are Lost/Stolen transactions affected? A. 2 Declined Authorization. S. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. ; Resources. Other Ineligible Transactions Under Reason Code 62, Condition 2 . Visa, for example, has reason codes: 11. Dynamic CVV2 is just one of many anti-fraud solutions that merchants should be aware of as they develop comprehensive defenses against fraud and chargebacks. 1 of 5. For the most accurate list of reason codes visit the library on our main website here. ; Help Center Find answers to common questions about Midigator’s technology,. Discover the latest Visa chargeback codes for 2023. If the merchant is not EMV-compliant, the liability for a fraudulent transaction shifts from the card issuer to the actual merchant. 1 falls under the “Fraud” category. It’s designed to help reduce. 💡 PRO TIP:. Come find us at the Traffic & Conversion Summit to learn more about our #EMV #3DS solution or just to link up!. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. Issuers must not initiate a chargeback for magnetic-stripe (POS Entry Mode value of 90 or 02) transactions ontransactions with a CPD before 1 October 2017. This could happen as a result of fraud or merchant abuse. Note the following: Chargeback reason code - A numeric, custom way to explain the reason of raising a chargeback specific per Card Scheme, e. 10. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to. S. EMV is a. 3-D Secure 2. Fraud brings big costs to small businesses. The code is used to help verify buyers during a card-not-present transaction. It is subject to change and may not include every currently known dispute reason code. 2 EMV Liability Shift Non-Counterfeit Fraud; 10. S. Other Fraud — Card Absent Environment. Reason code 1120 (Decline Authorization) and 1130 (No Authorization) –Issuers may initiate chargebacks when proper authorization has not been obtained for credit returns; Reason Codes 1010 (EMV Liability Shift Counterfeit Fraud) and 1030 (Other Fraud –Card Present Environment) –Visa will allow acquirers to provide additional types. The data is tokenized, meaning that substitute, one-time-use data is transmitted in place of the valid card information. In 2021, the last parts of the EMV liability shift. Sunday, November 23, 2014 If your business accepts credit or debit cards, you already know the unfortunate truth – chargebacks happen. 2 – Declined Authorization 11 . The following Visa chargeback code maps are organized by category, as defined by Visa. Counterfeit liability shift likely chargeback outcome table Goods / Services Damaged or Defective. 4841 Canceled Recurring or Digital Goods Transactions. Removed these Discover Chargeback Codes: AL, CA, IC, IS, NC, SV, U03, UNR. A chargeback happens when a customer requests for a transaction to be. Developed by Arcot Systems and Visa, this technology supports improved transmission security, and it has been adopted and. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback,Card-not-present chargeback. In fact, 91. . 8 — Original Credit Transaction Not Accepted. Get of Visa’s current reason codes were condensed into four key groupings: fraud, authorization errors, processing fault, and my disputes. • Section 4: Chargeback Reason Codes—Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. 4853 – Cardholder Dispute – Goods or Services Not Provided. American Express chargeback reason code F30 falls under the “Fraud” category. All of Visa’s existing reason codes were condensed into four principal groupers: fraud, authorization bugs, handling errors, and customer. EMV Liability Shift Counterfeit Fraud. Visa Chargeback Reason Codes. American Express recommends your point-of-sale system be EMV chip- and NFC-enabled. A chargeback is a transaction that is disputed by a cardholder or issuer. This code applies when a cardholder claims a charge was unauthorized, and the issuer determined that ALL of the following conditions were met: The transaction took place in a card-present environment. Use this report to check the status of all chargebacks disputes and retrieval notifications within the report range. Contactless payment fraud refers to any attempt to make unauthorized purchases using information obtained by hijacking a near-field communication (NFC) -enabled transaction. Mastercard uses a four-digit numbering scheme for its chargeback reason codes. Feel free to submit topic suggestions, questions or requests for advice to: win@chargebackgurus. 1 Category Fraud. Recognize. Equally, U. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to. Other Ineligible Transactions Under Reason Code 62, Condition 2 . 104. is not 100 percent chip-enabled has brought up many questions about new chargeback reason codes, when to charge back, if a chargeback is valid, and how to mitigate. Select a tab to see the possible reason codes for each dispute event category, divided by scheme. 05. American Express Chargebacks / Disputes. Below is a list of Mastercard chargeback codes used in eCommerce. The shorthand description is “EMV Counterfeit. Ensure your terminals are EMV compliant. The EMV Contactless Kernel Specification lays out the technical requirements for contactless EMV-compatible software kernels. Proof you have already refunded the transaction and credited the cardholder’s account. Beginning July 22, 2016, Visa will not allow chargebacks for counterfeit card fraud (Reason Code 62) for any transaction under $25. MasterCard Chargeback Reason Codes: Authorization Issues (Codes 3000 - 3011) Authorization issues occur when a merchant fails to obtain proper authorization for a transaction or when the transaction amount exceeds the authorized amount. Merchants who previously applied legacy codes to chargebacks for the purposes of reporting and rule-writing can continue to refer to the legacy codes. The first two digits indicate what category the reason code falls under: 10 for Fraud, 11 for Authorization, 12 for Processing Errors, and 13 for Customer Disputes. 2 – EMV Liability Shift Non-Counterfeit Fraud 10 . Reason Code 10. A chargeback reason code is a numerical code that indicates the reason why a customer has disputed a charge on their statement. 10. Issuers must not initiate a chargeback for magnetic-stripe (POS Entry Mode value of 90 or 02) transactions onLegacy and Standard Chargeback Codes. As for card-not-present transactions,. 11. . Each bank card network has its owner list of reason codes banks must prefer from. You’re right. It could be a PIN or signature. J. 1 — EMV Liability Shift Counterfeit Fraud. Additionally, tools like EMV chips and tokenization can provide further security. When EMV 3DS authentication is applied to a CNP transaction and that transaction results in a chargeback reason code related to fraud, the liability is shifted from the10. Some of these reason codes are specifically designated to apply to authorization-related issues. 2 Other Fraud – Card Present Environment 81(1) 10. e. Without EMV technology, fraud chargebacks are going to increase over the coming years. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is. 1 – EMV Liability Shift Counterfeit Fraud Dispute Code 10. This gives them more of an incentive to keep their customers happy, which means they usually side with cardholders during a dispute. Learn about the different chargeback reason codes and what they mean. 4846. The exact reason for the increase is unknown, but some. S. This code indicates an unauthorized charge was made to a chip-and-PIN card in a card-present transaction. 65%, Visa asks the merchant and their. Additionally, Amex uses a fifth "Miscellaneous" category. The Initial Effects of EMV Migration on Chargebacks in the United States; Dispute Resolution Management During COVID-19 (Public Version) May 1, 2020;. EMV service code must be 2XX or 6XX – if a value of 1XX has been authorized then this chargeback code could not be applied as the issuer has authorized a magnetic stripe transaction. This is an independent consortium drawing its name from the three card brands—Europay, Mastercard, and Visa—that first launched the technology. 10. 3 No Authorization. 3. 10 . A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. Chargeback Reason Codes > Chip Liability Shift > Issuer Chargeback > Chip Liability Shift Program for Domestic and Intraregional Transactions Chapter 5—Compliance Case Filing Incorporated the changes announced in “AN 1677—Revised Standards—Questionable10. Pro Tip: Prepare a chargeback representment template that you can edit per incoming disputes, and be sure to include. Any chargeback that is received without a reason code will be assigned a default code of 53. 9 percent chargeback ratio. Use EMV-Compliant Equipment. EMV fraud prevention technology is a product of EMVCo. 1 – Card Recovery Bulletin 11 . In addition, issuing banks can set their own limits on cash back transactions. For compliant solutions that can be used standalone or integrated,. There may also be limits on how much cash a customer can withdraw in a given time-frame. 2. Once filed, the merchant generally has 20. Whenever a chargeback is initiated, a code is passed through from the issuing bank that gives a reason for the dispute. 2 - EMV Liability Shift Non-Counterfeit Fraud. Additionally, Amex uses a fifth "Miscellaneous" category. Visa Fraud Chargeback Reason Codes 10. 1 EMV liability shift. Reason code 4812 indicates the broad category of “authorization-related chargebacks. This reason is made visible to all parties involved. Why did I receive this dispute? The cardholder has a PIN-preferring chip card, but you didn’t use a chip-reading device to process the transaction or used a chip-reading device that wasn. A dispute or chargeback retrieval request is a request from a cardholder to the card issuer for a copy of the original transaction receipt. See moreWEX has repurposed chargeback reason code 10 to indicate EMV chargebacks. 3. It accepts payments for the merchant through the payment processor and credit network and. 1=1010, 10. Category. 1 - EMV Liability Shift Counterfeit Fraud Chargeback Reason Codes / Visa / 10. Visa chargeback reason code 10. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code F29, which indicates an unauthorized transaction that the cardholder does not believe they should be responsible for paying. 54 - Expired Card. Visa chargeback reason code 75 is filed as an honest mistake. Credit card companies use chargeback codes to classify the reason for a disputed transaction. This is now an obsolete reason code, and issuers have been instructed to use code 4808 instead. 105. S. Written by Chargeback Gurus FAQ: Which is Chargeback Representment? TIPS: Chargeback AccountingFortunately, chargeback reason codes make it easy for merchants to understand the cause of chargebacks. It can also occur when a merchant sends an authorization request for a magnetic stripe or EMV chip transaction on a counterfeit card,. Hence, she disputes the merchant under the Reason Code 71: Declined Authorization. 3 – Other Fraud, Card-Present Environment. Chargeback Reason Codes Fraud – Card-Not-Present (CNP) Network Reason Code Bank Initiation Timeframe Accel 81 120 calendar days from transaction processing date American Express FR2, F14, F24, F29 120 calendar days from transaction processing date Discover 4752 AA, 7030 UA02 Within 30 calendar days from the close date of the TRRAmerican Express Chargebacks / Disputes. J. M49 Vehicle Rental – Theft or Loss of Use. Reason Code Reason. issuers must not initiate chargebacks for any AFD or ATM transactions outside the U. is not 100 percent chip enabled in terms of cards and acceptance terminals. What is Mastercard chargeback reason code 4812? Mastercard chargeback reason code 4812 falls under the “Authorization” category. Like other chargebacks, claims that EMV transactions were counterfeit can be. For defects or “Not as Described” cause codes, the 120-day period may still apply, although “Day One” will vary depending on the circumstances. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). 1 – EMV Liability Shift Counterfeit Fraud Dispute Code 10. R03 Insufficient Reply. Train your staff to process and handle card-present transactions properly. 4860 Credit Not Processed. 2 falls under the “Fraud” category. Understanding these reason codes can help you identify the cause of the chargeback and take steps to prevent it from happening again in the future. We say the given reason because it may or may not reflect the true reason. Chargeback reason codes identify the general reason behind a chargeback. He then pays with his credit card which shows a denial so he presents another card to the merchant. 1. 4860 Credit Not Processed. 5. With the U. Use standard authorization criteria with Issuer - not eligible for chargebacks: 1: CAVV failed verification (authentication) - Issuer approves authorization:. CVV2. Every chargeback has a reason code associated with it. Time LimitA force majeure clause releases both parties from their obligations when some powerful, unforeseen occurrence prevents the terms of the contract from being fulfilled. 2 Declined Authorization. This is an independent consortium drawing its name from the three card brands—Europay, Mastercard, and Visa—that first launched the technology. If the merchant is not EMV-compliant, the liability for a fraudulent transaction shifts from the card issuer to the actual merchant. The payment environment of your business needs to grow and provide a good experience to customers and the business itself. A dispute often has a reason code associated with it. Proof that the chargeback is invalid because it doesn’t adhere to Mastercard requirements. Whenever a chargeback is initiated, a code is passed through from the issuing bank that gives a reason for the dispute. 00. 4859 Addendum, No-show, or ATM Dispute. 2: EMV Liability Shift Non-Counterfeit Fraud:. 10 Chargeback Maximum per Account in a 120-Day Period Effective for chargebacks processed on or after 15 October 2016 through 13 April 2018: Visa will block Reason Code 62 and Interlink Reason Code 2462 chargebacks over 10 per account in. A reason code is an alphanumeric string of text an issuing bank attaches to a chargeback dispute to explain its cause. Use fallback options—like manually entering transaction data—as a last resort. The old-fashioned way of determining the root causes of your chargebacks involves comparing. UA01 Fraud – Card Present Transaction. 4812 Account Number Not On File. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. Chargeback /Dispute; Merchant Response. S. If you do choose to dispute these chargebacks, you are putting yourself at risk of incurring additional fees: Reason code. EMV has been a mostly global standard since 2004. Discover Chargeback Reason Codes Explained. The chargeback reverses a money transfer from the consumer's bank account, line of credit, or credit card. They were mandated by the Internal Revenue Service in 2004 to facilitate tax. Digital marketing firm Juniper Research predicted that the use of QR codes for electronic payments in the US will increase by 240% from 2020 to 2025. 10. The codes for each card brand are listed below along with the recommended documentation to provide. Fraudsters will often ask merchants to manually key in a card by claiming that the EMV chip isn’t working. 16, 2021. Chargeback reason codes (MasterCard only): 4870 Counterfeit. 2 — EMV Liability Shift Non-Counterfeit Fraud; Mastercard Chargeback Reason Code. To streamline the process and make things easier, credit card companies have developed chargeback reason codes. Other Fraud—Card Present Environment. For gas stations, the EMV liability shift was repeatedly delayed until it eventually went into effect in 2021. This becomes less likely as consumers achieve greater awareness of the dangers of online fraud and encounter. You can be inducted into both programs at the same time. A PIN-preferring (either online or offline PIN) chip. Use order validation and prevention alerts. Chargeback Reason. transactions with a CPD before 1 October 2017. migration to EMV chip payments and accompanying fraud liability shifts, new types of chargeback reason codes have been established for both counterfeit and lost/stolen fraud that issuers, acquirers and merchants need to fully understand. Merchants must have a process in place to respond to these requests in a timely fashion. 10. EMV Liability Shift Non-Counterfeit Fraud. 1 – Late Presentment. Click on the categories below to view the American Express chargeback reason codes and access tips to help manage each one. In order to identify the reason a customer disputed a charge, it can be helpful to examine the reason code on the chargeback. The use of this reason code indicates that the cardholder is claiming they did not participate in the transaction, and American Express believes a counterfeit card was used. 105. A CSC is a three or four digit number printed (not embossed) on a credit card. The client will send this dispute to Paymentology’s Global support team via email – [email protected] card-not-present transaction is one in which the merchant has received the customer's payment information remotely, rather than having the physical card present. The merchant can choose whether or not the reason makes sense and. 3 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. Proof you have already refunded the transaction and credited the cardholder’s account. It was originated from Europe, and it has been used around the globe since then. Then it chooses the most applicable code for a. 10. Step 2: Customer initiates the chargeback. All chargebacks come with a reason code that gives the cardholder’s justification for disputing the transaction, and the merchant's evidence must directly address that claim. Batch chargeback process. These provide additional details about the chargeback, which may be industry-specific. 1, which covers duplicate processing errors, and 12. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. 11. To support the payments ecosystem in realizing the full benefits of Visa Secure EMV® 3-D Secure (3DS) authentication, the Visa Secure Program will be updated with the following changes:. This claim strongly suggests that the merchant processed a stolen card on a payment. About Visa chargeback reason codes. Feel free to submit topic suggestions, questions or requests for advice to: win@chargebackgurus. Which fraud reason codes will be included in EMV Liability Shift? How are Lost/Stolen transactions affected? A. Here's a rundown of the most common decline codes: 51 - Insufficient funds: At the time authorization was requested, the. g. It is likely that card “shimmers,” or EMV skimmers, were involved in most of these reported scams. Chargeback reason code 10. Chargeback Reason Codes and Descriptions. 1. 1 is an updated version of legacy reason code 70, which was phased out under the Visa Claims Resolution initiative. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. and the implementation of payment network counterfeit and lost/stolen fraud liability shifts, chargeback reason codes were established for (1) counterfeit, and (2) lost/stolen EMV chip card transactions covered by those chip liability shifts (CLS) ( “ LS chargebacks”). To avoid this, never use the magnetic stripe on a card with an EMV chip. Cardholder Disputes. EMV chip cards can be used in combination with PIN entry to validate the cardholder’s identity and prevent fraudulent transactions. By entering your email, you agree to receive marketing emails from Shopify. About American Express chargeback reason codes. EMV Liability Shift Counterfeit Fraud. 74 – Late Presentment: 30 – Services Not Provided or Merchandise Not Received 81 - Fraud – Card Present Environment; 71 – Declined Authorization 76 - Incorrect Currency or Trans-The customer’s identity could then be verified with a signature, an ID, or a ZIP code. 1 Chargebacks As is the case with any fraud-related credit card chargeback, the representment options are limited. 1 Card Recovery Bulletin or Exception File. 1 EMV Liability Shift Counterfeit Fraud 81 (1) 10. 102. P03 – Credit Processed as Charge. 5 Visa Fraud Monitoring Program Authorization Reason Codes Current Reason. Visa flagged the transaction under the Fraud Monitoring Program, and the issuer has not filed a chargeback under another reason code. 5 – Visa Fraud Monitoring Program 11 . Visa chargeback reason code 10. P04 – Charge Processed as Credit. until 1 October 2017. American Express, Discovering, Visa. Signifyd’s Revenue Protection solution offers fraud screening services to help merchant subscribers protect against fraudulent or unauthorized activity with respect to certain e-commerce transactions, as classified by the applicable card processor’s chargeback. The Clover® trademark and logo are owned by Clover® Network, Inc. However, these chargeback reason codes cannot prevent friendly frauds. 17, 2016 -- Issuers, acquirers and merchants looking to fully understand new types of EMV-related chargeback reason codes that have been established for both counterfeit and lost/stolen fraud can get answers to their questions at a U. They made a transaction with a counterfeit card at a non-EMV terminal instead of using a chip reader that can detect fraud. When they do, you’ll be given an.